FAQ

Q: Purified water and ice?
A: All drinks and foods are made with purified water. We buy it certified as such. All fruits and vegetables are microbe washed so enjoy. The food is wonderful.


Q: Why do you not take cards or paypal for food, but do for merchandise?
A: Our ability to accept cards, either via a card swipe, or the paypal buttons on our site, are dependent on our local internet, and that is not very dependable some days. We are remote, and the service is not as reliable as the urban areas, like Cancun, Cozumel and the Riviera Maya. If we accepted cards for food and drinks, and the time came for guests to return to the ship and our internet is down, we would have a problem. Ship crowds tend to leave all at once, so imagine how bad that would be if all were relying to pay with their cards, and had to go. Given that our internet can be on and off some days, we have had to keep food and drink purchases as cash only. However it is very rare that our internet is down for the entire day. Most days it works quite well, so for merchandise or massage, the short on and off again of our internet, is not an issue. At some point during the day, you can always get on line, and buying set priced items then, is a very do-able service we can provide. Our menu is posted on line, and deciding how much cash you need for that is somewhat easy. Set price items, like t-shirts or bottles of tequila, you can pay for with a card, right from your own phone. 

Q: Is there a fee for your reservations or seating?
A: No, our seating and reservations are complimentary for our guests.

Q: How long will you hold my reservation?
A: Because we do not require any deposit to hold reservations, we can only hold your reservation for 2 hours after your ship’s arrival time. Special late arrivals can be scheduled ahead.

Q: Do you reserve your entire restaurant?
A: No we only reserve loungers and set umbrella and shade tables. However, depending on the weather, we usually have some walk up seating. If wind allows, we put up canopies, have coco palm shade that gets larger as the day goes and have adorandocks that can be pulled up almost anywhere on our beach.

Q: How far are you from the port?
A: We are a short 4-5 minute taxi drive from the port's exit gate. Taxis outside the port's exit are best these days, if you can find the gate. It can be confusing and they tend to push you to their own shuttle wagons. Check our blog here for more detail. https://ahhhmahahual.com/2018/08/31/need-a-taxi-into-mahahual-from-port-of-costa-maya-just-find-captain-charlie/ Just walk past the port's shuttle wagons, and you'll find it, and the taxis are about 50 yards up the street. A 4-person car is $8 and they have different size cars for all size groups. Depending on the car size and number of people, taxis cost between $2 and $3 US per person. Just tell the dispatcher, Captain Charlie, you want the "Tropicante" and he will get you the right car, and they'll know where to take you. Shuttles are slower, have very inconsistent stops and too many hawkers at each stop to confuse you. If you do shuttle, take the map.

Q: Do I need to be concerned about my safety?
A: Mahahual is a very safe and small town. Everyone knows everyone and all very much value the feeling that goes with knowing our streets are safe for us, as well as the tourists we rely on for our livelihood. Mahahual means "Mayberry" in Mayan!!

Q: Why all the military presence in the area if the town is so safe?
A: The military in Mexico is more of a federal type police force, responsible for law enforcement in specific federal areas, like the beach areas and immigration points, which your port is.

Q: Who is Buster?
A: You'll know him when you see him.